Find out everything you need to know about becoming an Information Technology (IT) Support Technician.

Job Title – Information Technology (IT) Support Technician

Description

An Information Technology (IT) Support Technician is responsible for maintaining the company's computer services and equipment. The duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.

Typical Job Activities

Troubleshoot and resolve desktop support issues (Windows/Linux)
Provide support where needed, in terms of queries and resolving issues surrounding any projects and end users
Install and configure software, hardware as well as PCs and laptops
Maintenance: Ensure systems are backed up and that all clones are in working order
Document all tasks and duties
Remote management and support
Resolution and training on FAQ’s
Office and site visits
Internal and external Client Support
Manage Stakeholder relationships i.e. Suppliers and ISP’s
Provide first line support with Frequently Asked Questions and FLI’s

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Related Occupations

Customer Support Engineer
Desktop Support Engineer
Desktop Support Technician
Field Service Technician
Help Desk Technician
Service Desk Analyst

Educational Requirements

Senior Certificate with matric exemption
Technical qualification, A+, N+, MCSE
Certificate in IT with LINUX + / LPIC and CCNA at a Technikon

Compulsory subjects: Mathematics and Physical Science
Recommended subjects: Technical Drawing, Technika: Mechanical and Computer Studies

What natural skills and/or aptitudes do I need for this occupation?

Be logical
Be analytical
Be able to use initiative
Have technical knowledge
Have good communication skills
Be able to deal with all kinds of people
Innovative thinking ability
Have the ability to multitask in a fast-paced environment
Have strong problem-solving skills
Be an accurate and careful worker
Be able to enjoy detailed work
Have a sense of responsibility
Have perseverance and resourcefulness
Be able to adapt effortlessly to changing circumstances and work situations

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Employment Opportunities 

Moderate

Market Competitiveness

Moderate

Income Potential

Moderate

Self-Employment Opportunities

Moderate

International Employment Opportunities

Moderate

Possible Employers

Government Departments
Media24
Oxygen 8 Group
FNB
Digicel
ATM Solutions
EOH
Telkom
Datacentrix
Matrix Warehouse
Bytes Technology Group
Amazon

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Relevant Contact Details

Professional Development Training
http://bit.ly/2kTHKqD

IT Support Technicians‎
http://www.gist.co.za/

Career Progress and Path

Further Studies in the specific career field
Experience in specific fields
Work performance

Possible Career Paths

Specialist career in the specific field

Employment Stability

Moderately stable

Reasons to consider this career

A job in Government
I can be of service to people
I can work with technology
I am very interested in a specific subject or field
I can apply my special skills