Find out everything you need to know about becoming a Switchboard Operator.

Job Title - Switchboard Operator

Description

A Switchboard Operator operates a telephone in order to relay incoming and inter-office calls to the correct parties.

Typical Job Activities

Transfers calls
Makes connections for outgoing calls
Supplies information and charges determined for long-distance calls
Does general clerical duties
Does typing
Does filing

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Related Occupations

Hotel clerk
Receptionist

Educational Requirements

One year or less training on the job by assisting the current switchboard operator.

Compulsory subjects: Languages
Recommended subjects: None

What natural skills and/or aptitudes do I need for this occupation?

Be able to enjoy working with the public
Be pleasant and courteous
Be able to enjoy routine work tasks
Be able to work well under pressure
Have a good ability to concentrate
Have insight, a good memory, self-control and tact
Have a clear and pleasant speaking voice
Have good hearing
Have manual dexterity
Be proficient in official languages

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Employment Opportunities

Moderate

Market Competitiveness

High

Income Potential

Low

Self-Employment Options

Low

International Employment Market

Low

Possible Employers

Government - national, provincial, local councils and related organisations like universities and semi-government
Big private companies
Medium or small Companies

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Relevant Contact Details

Institute of Secretarial Studies
http://secretarialstudies.co.za

Career Progress and Path

Experience in specific field
Work performance
Possible Career Paths

Specialist career in the specific field

Employment Stability

Moderately stable

Reasons to consider this career

A job in government
A job in private companies
To be of service to people
To work with languages
To not have to study theories