Find out everything you need to know about becoming a Duty Manager.

Job Title – Duty Manager

Description

A Duty Manager handles the security, customer services and some management concerns of an organization or hotel. He or she oversees the maintenance and overall safety procedures of the premises. They also often liaise or meet with other executives or managers.

Typical Job Activities

Ensures exceptional customer service is portrayed at all times
Successfully delegates duties
Manages hotel cleanliness and organization
Effectively and efficiently deals with customer complaints and issues
Managers maintenance and security
Ensures employees are offering exceptional customer service
Makes sure customers are happy with the service and products
Assists store managers
Helps to implement store policies
Routes sales productivity reports to staff
Motivates employees
Handles cash and end of day checking

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Related Occupations

Hotel Manager
Front Office Manager
Information clerk
Guesthouse manager
Front Desk Manager

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Educational Requirements

Senior Certificate with matric exemption for a BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
Senior Certificate for a diploma course in related fields

Compulsory subjects: Languages
Recommended subjects: Mathematics, Travel and Tourism and Hotel keeping

Relevant Requirements

A recognised qualification in Hospitality Management
Minimum of two years staff management experience in a Management capacity
Two to three years relevant experience in a similar position within a hotel environment
Proficiency in Microsoft packages as well as extensive knowledge of Opera PMS
Experience in IR management and disciplinary processes

What natural skills and/or aptitudes do I need for this occupation?

Be able to work with all kinds of people
Have good communication skills
Be very versatile
Have a knowledge of South Africa's places of interest, geography, its unique history, politics and flora and fauna
Have organisational skills
Be able to deal with unexpected situations

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Employment Opportunities

Moderate

Market Competitiveness

High

Income Potential

Moderate

Self-Employment Opportunities

Low

International Employment Opportunities

Moderate

Possible Employers

Hotels
Restaurants
Guesthouses
Private clubs
Game farms

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Relevant Contact Details

Hotel School
http://bit.ly/1SgY1Rs

The Hospitality Industries Training Board
Tel: (011) 803 6010

Career Progress and Path

Work performance
Experience in related fields

Possible Career Paths

Specialist career in the specific field
Management positions in the specific field

Employment Stability

Moderately stable

Reasons to consider this career

I can be of service to people
I am very interested in a specific subject or field
I can communicate and interact with people
I can apply my special skills